Contact

find a store + online retailers

Find alcott gear in a store near you or on your favorite pet supplies websites. Click here for an interactive map and complete list of other online retailers.

product returns + exchanges

Not digging our doggie gear? Let us make it right.

If you recently purchased an alcott item at a store, please return it or exchange it there according to their policies.

We can exchange web purchases for a different size or color, or a completely different product. Of course, a full refund can be provided, too, if you’re returning the item within 30 days. Click here to begin the return or exchange process.

product questions + customer service

If you would like to speak with our customer service team directly, please call 513.874.5383 during our office hours:

• 8AM to 5PM EST Monday through Thursday
• 8AM to 2PM EST on Friday

Our office is closed on the weekends and on holidays, but you can always leave a voicemail and our friendly customer service team will get back to you [and your dog!] as soon as possible. You can also send us an email to hello@paw.us.com.

become a reseller/wholesaler

If you’re a retailer interested in selling our gear, we’d love to talk. Our dealer incentives include $14.99 flat rate shipping, no minimum order and⎯most importantly⎯the chance to offer your customers one-of-a-kind, four-legged adventures.

alcott/alcott branded products cannot be sold in or to the European Union or the United Kingdom, or any of their European territories.

If you’re interested, please click here to learn more.

bloggers, media + press 

Dog-loving media can be part of the alcott adventure, too. click here for brand resources + to reach our marketing/pr contact.

donation requests

Non-profit organizations can request a donation over here. Completion of the form does not guarantee a donation will be sent. Please note that our donations are usually production samples, discolored items, etc. but they are new/unused and perfectly usable. Currently, we only have donation items suitable for LARGE dogs.

general inquiries + questions

Have a product question or suggestion? Need help picking the right gear for your thrill sniffer? Let us help! Complete the form below and we will get back to you + your thrill sniffer as soon as we can.